Privacy Policy

Last updated: October 5, 2026

Total Logistics Command is a product of TLC APP LLC, a North Carolina limited liability company (1295 Carter Loop Road, Rockwell, NC 28138) ("TLC," "we," "us"). TLC helps construction jobsites schedule and track material deliveries. This page explains what information TLC collects, how it's used, and how to have it removed.

Information we collect

Account information: the email address you sign up with, used to sign you in and to send you delivery-related notices.
Jobsite membership details: when you join a job, your company name, title/trade, hardhat number, and phone number, so job admins and the gate can identify you.
Delivery records: information you submit when scheduling or checking in a delivery — contact name, phone, company, material, and timing details.
Photos: drivers photograph their truck when they check in at the staging area, and gate staff or job admins may photograph a delivery's bill of lading and the delivered material when checking it in. Photos are kept in private storage with the delivery record, shown only to the authorized administrators and gate staff of that job, and are not removed when an account is deleted.
Push notification device tokens: if you use the TLC mobile app and allow notifications, your device registers a token with Apple or Google's push messaging service so TLC can send you truck-arrival and emergency alerts. TLC never sees the contents of that token beyond an opaque identifier, and it's deleted when your device stops accepting pushes.

How we use it

Information is used only to run the jobsite delivery calendar: to show job admins who's on their site, to route deliveries and QR confirmations, and to notify people about the status of a delivery they submitted. TLC does not sell your information or share it with advertisers.

Text messages

If you give TLC your phone number and agree to receive texts, we use it only to send operational messages: delivery and truck check-in status updates, and urgent jobsite safety announcements from a jobsite's admin. We never send marketing texts. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to texts is not required to join a jobsite or use TLC.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and text-message opt-in data and consent are not sold, rented, or shared with any third party, other than our messaging provider (Amazon Web Services), which delivers the messages on our behalf and does not use them for its own purposes.

Where it's stored

TLC runs on Amazon Web Services (Cognito for sign-in, DynamoDB for data storage, S3 for photos, SES for email). Push notifications on the mobile app are delivered through Google's Firebase Cloud Messaging and, for iPhones, Apple's Push Notification service. These are all infrastructure providers processing data on our behalf — they don't use it for their own purposes.

Deleting your account

You can permanently delete your account at any time from Profile → Danger Zone → Delete My Account inside the app. This immediately and permanently deletes your sign-in identity and removes you from every jobsite you've joined.

Deliveries you already submitted are not deleted along with your account — they stay on the jobsite as part of that job's delivery record, the same way a paper delivery log would. Each delivery record already stores its own contact name, phone, and email captured at the time it was submitted, so it doesn't depend on your account existing and isn't affected by your account's deletion.

Children's privacy

TLC is a business tool for construction jobsites and isn't directed at children. We don't knowingly collect information from anyone under 13.

Contact

Questions about this policy or your data? Email Brian@totallogisticscommand.com.

TLC APP LLC · 1295 Carter Loop Road, Rockwell, NC 28138